Frequently Asked Questions
Everything you need to know about your dark fashion orders.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping within the US typically takes 3-5 business days, while international shipping can take 7-21 business days depending on your location and customs.
What is your return policy for clothing and boots?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, items like body jewelry, face masks, and hosiery are final sale.
Do you offer international shipping?
Yes, we ship our gothic and alternative gear worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination country.
How do I know which size to order?
Since we carry various alternative brands, sizing can vary. We provide a specific size chart link on each product page to help you find the perfect fit for your body type.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.